Excellent Customer Support

At Rayners we believe that truly effective solutions need excellent customer support. That’s why we work closely with you from initial enquiry to post-sales support, to deliver an engraving or printing solution that meets your needs; helping you offer an even better service to your customers.

We always advise on the best solution and cost model for your business, to make it both effective and affordable.

Once you purchase a product from Rayners, you can be assured of our full support throughout.

Rayners are proud to have specialist engineers approved by our partners for working in the funeral sector.


Installation & Support 

Once a sale has been agreed, one of our technicians will visit your offices to install the machinery and software and give you in-depth training on all aspects of the engraving solution.

Problems are rare, but should you experience difficulties with anything provided, we offer a comprehensive repair and maintenance service for the complete range of engraving machines.

To find out more about our customer support or any of our engraving machines, please call us on 01869 325248 or email us on support@kprayner.co.uk

The RaynerCare Plan

Our engraving machines come with a one year warranty after which time we invite all of our customers to join the RaynerCare Plan.

Don’t be caught out by unexpected breakdown and repair bills. Protect your Engraving Machine today. We know it is an invaluable tool within your business and sometimes the cost of repairs can be an unwelcome surprise.

With our RaynerCare Plan you can protect yourself against the expense and hassle of faults and breakdowns. Taking out the plan today means that in the event of your engraver breaking down we can get your machine back up and running in no time.

Repairs will be made swiftly by one of our approved and trained engineers and for that extra peace of mind, if necessary, you will have the use of one of our loan machines so that you don’t have to worry and your business is not interrupted.

RaynerCare Plan

Benefits at a a glance:
  • 24/7 telephone helpline
  • Quick response
  • Loan engraving machines
  • No fuss
  • No hidden charges
  • Spare parts
  • Expert Engineers
  • Loan laptops

Protect your Engraving Machines

You can download our maintenance contract with terms and conditions here and if you like you can also download an application form, complete it and post it to us at: Rayners, 5b Wedgwood Road, Bicester, Oxon. OX26 4UL, so that we can start processing your RaynerCare protection straight away.

If you wish to pay for your RaynerCare Plan with a standing order form then please download the Standing Order Mandate and post to us together with your application form. We will forward the Standing Order Mandate to your bank on your behalf.

Once your application has been processed we will issue you with a RaynerCare certificate and your cover will commence.

For more information get in touch.